Refund policy
Return and Refund Policy
Because Musobia products are made to order, we do not accept returns or exchanges for incorrect size or color selections, buyer’s remorse, or a change of mind.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. Contact us within 30 days of delivery if your item is damaged, defective, misprinted, or if you received the wrong product.
Email jennifer@musobia.com and include:
- Your order number
- A description of the problem
- Clear photographs showing the item and the issue
We will review the claim and, when approved, arrange a replacement or refund. You generally will not be required to return a damaged or defective item.
Order Changes and Cancellations
Orders enter production shortly after they are submitted. Changes or cancellations cannot be guaranteed once production has begun. Contact us as soon as possible if you notice an error in your order.
Incorrect Address or Unclaimed Delivery
Customers are responsible for entering a complete and accurate shipping address. Additional charges may apply if an order must be reproduced or reshipped because an incorrect address was submitted or a shipment was not claimed.
European Economic Area and United Kingdom Customers
Customers located in the European Economic Area or United Kingdom may have additional rights under applicable consumer-protection laws.
Certain made-to-order or clearly personalized goods may be exempt from the standard 14-day right of withdrawal. Nothing in this policy limits any rights that cannot legally be excluded.
Refunds
If a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to appear. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, contact jennifer@musobia.com.