Shipping policy
Shipping Policy
Musobia products are made to order. Each item is produced specifically for the customer after an order is placed.
Order Processing and Production
Most orders are produced within 2–7 business days before shipment. Production times may be longer during holidays, high-volume periods, product shortages, quality-control reprints, or for large orders. Production and delivery dates are estimates and are not guaranteed.
Shipping Rates
Shipping charges are calculated and displayed at checkout. Rates may vary according to the product, quantity, delivery destination, Print Provider, and shipping method selected.
Estimated Delivery
Delivery time begins after production is complete. Estimated delivery dates shown at checkout or in order updates are estimates only. Carrier delays, weather, customs processing, holidays, and other circumstances outside Musobia’s control may affect delivery.
Tracking
When tracking is available, customers will receive a shipping-confirmation email containing tracking information after the order ships. Tracking availability can vary by Print Provider, destination, and shipping method.
Multiple Packages
Items in the same order may be produced by different Print Providers. As a result, products may arrive separately and on different dates. Separate tracking information may be provided for each shipment.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Musobia is not responsible for delays or failed deliveries caused by an incorrect or incomplete address.
If an order must be reproduced or reshipped because the customer submitted an incorrect address, additional charges may apply.
International Orders
International customers are responsible for any customs duties, import taxes, handling charges, or other fees imposed by the destination country. Customs processing may delay delivery.
Shipping availability varies by product, Print Provider, and destination.
Lost, Delayed, or Damaged Orders
For a significantly delayed, lost, damaged, defective, or incorrect order, contact jennifer@musobia.com with your order number and relevant details.
For damaged or incorrect merchandise, include clear photographs of the product and packaging. Claims are handled according to Musobia’s Return and Refund Policy.
Contact
For questions about shipping or an existing order, contact: